Collection Letter #1

I have taken the liberty of enclosing information about a new program at (Credit Union) called BALANCE. We're committed to helping our members with their financial needs. As part of that commitment, we're providing access to financial education and counseling. This program is a tool to make money management an easier process. We cover the cost of the program so you have access at no charge.

In reviewing your account, I feel it could be to your advantage to use the services BALANCE offers. Please consider this opportunity and call toll-free, 888-456-2227, for more detailed information on how this will help you with your personal financial needs. You can be assured that any conversations or dealings with BALANCE are confidential and your privacy will remain intact.

Thank you for your membership and for considering the BALANCE program.

Collection Letter #2

I'm glad we had the chance to discuss your account today. Unexpected expenses or a temporary reduction in income can sidetrack even the best money management plans. (Credit Union) values your membership and it is my goal to help you resolve any difficulties you may be having paying your (credit card bill, auto loan, etc.)

As I mentioned during our conversation, we partner with BALANCE, a financial education and counseling service that offers free, confidential counseling to help individuals and families get back on track with their bills. A BALANCE counselor can go over your income and expenses and offer options for dealing with your debt.

The best time for dealing with your finances is before they become a problem. We encourage you to take advantage of this opportunity to go over your situation with a professional. Your call to BALANCE is free. For more information, or to schedule an appointment, call 888-456-2227, Monday through Thursday, 5:00 a.m. to 8:00 p.m. (PST), Friday, 5:00 a.m. to 5:00 p.m. and Saturday, 8:00 a.m. to 5:00 p.m

Collection Letter #3

The status of your (type of account) suggests you are experiencing difficulty making your bill payments; (Credit Union) wants to help you get back on track.

We have formed a partnership with a financial education and counseling service called BALANCE to help our members go over their finances and develop a plan for meeting their living expenses and paying their bills each month. The services are free and confidential.

Depending on your situation, one of your options for dealing with your debt may be participation in a Debt Management Plan. Through this plan, BALANCE consolidates your bill payments and negotiates with your creditors to lower payments and, in some cases reduce or eliminate interest and fees. The fee to administer this plan is normally $35 per month, but it is free for (Credit Union) members. It is very important that you make arrangements to resolve the delinquency on your account. Please call BALANCE now at 888-456-2227. Counselors are available to take your call Monday through Thursday, 5:00 a.m. to 8:00 p.m. (PST), Friday, 5:00 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m.