Credit CARD Act Toll-Free Counseling
Line for BALANCE Partners

To assist our partners in compliance with the Credit CARD Act, we’ve established a phone number for our partnering credit unions to use on statements to refer to credit counseling agencies as required by the Act:

877-847-2155

Creditors must either list three phone numbers to credit counseling agencies, or one number that will provide the callers information on at least three different agencies that provide service in the state the caller resides. As many statement processors have allotted space for just one phone number, we recommend you provide them this number.

We understand that some of our partners may have chosen to use the regular BALANCE toll-free number, or based on our past recommendations, the Consumer Credit Counseling Service of San Francisco toll-free number. It is our understanding now that neither of these will be in compliance with the Act.

Please contact your Partner Relations Manager with any questions.

Thank you