1. Financial education and counseling through BALANCE is available to your account holders:

At no cost to them
For a small fee
Who have assets below a certain level

2. The most common area of interest for BALANCE callers is:

Credit reports
Debt issues
Housing

3. In the BALANCE credit report education study, the average score improvement one year after credit report education was:

18 points
27 points
36 points

4. Account holders can get free credit reports from the Annual Credit Report Request Service at:

www.annualcreditreport.com
www.balancepro.net
www.freecreditreport.com

5. BALANCE money management counseling sessions generally last:

20 minutes
40 minutes
60 minutes

6 . The monthly fee for a Debt Management Plan through BALANCE is:

0
$15
$25

7. BalanceTrack is:

A specialized counseling program
A series of classroom-style workshops
An online personal finance education center

8. When working with an account holder who is getting ready to purchase a home, BALANCE counselors work with the individual to:

Find a lender with a low rate
Review the budget, help develop a savings plan, and review the credit report and score
Repair his credit, interview a realtor, and negotiate a price

9. A BALANCE “Test Drive” is:

BALANCE’s car buying service
BALANCE’s name for their auto loan product
Calling a BALANCE counselor and asking questions in order to try out the quality of the service

10. BALANCE counselors are available: