| Chapter 5: Test Drive BALANCE
Call 888.456.2227 and describe your concern to a BALANCE counselor. You can use a typical question your account holders might have, or one of the following common scenarios:
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I’m having trouble paying my bills. What are my options?
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How can I design a budget?
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I just received a notice that my wages will be garnished. What can I do?
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How can I get a copy of my credit report?
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I want to buy a home in the next few years. How can I prepare for that?
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I am getting a divorce. Who is responsible for bills and how will this affect my credit?
At the end of the conversation, feel free to identify yourself as a “test caller” and provide feedback or, if you prefer, remain anonymous.
Service Hours
Time Zone |
Mon-Thu |
Fri |
Sat |
Alaska |
4am–7pm |
4am–4pm |
7am–4pm |
Pacific |
5am–8pm |
5am–5pm |
8am–5pm |
Mountain |
6am–9pm |
6am–6pm |
9am–6pm |
Central |
7am–10pm |
7am–7pm |
10am–7pm |
Eastern |
8am–11pm |
8am–8pm |
11am–8pm |
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